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Return and Refund Policy

Firstly, we thank you for choosing MosaicsandTile.com for your shopping concerns. We apologise for any inconvenience caused because of us.

If you are not entirely satisfied with your purchase or our services, we are here to help you out.

RETURNS

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With our significant 30-day return policy, you have 30 calendar days to return an item from the date you received it.

We, at MosaicsandTile.com, have criteria for this policy, which needs to be fulfilled, for a successful return. To be eligible for a return;

  • Your purchased product must be unused and in a similar condition that you received it;
  • Your item must be in the original packaging that you received. If you have unpacked the product, then please retain the packaging with you for a successful return.
  • Your item needs to have the receipt or a proof of purchase.
  • Your product should not be marked "as-is", "no returns accepted", "all sales final" "Clearance or with a similar statement.
  • Your product should not fall under‘special order’ category and ‘custom-made item’.
  • Your product must be inspected prior to installation. Installation of the product means its acceptance. MosaisandTile.com does not accept any returns or claims once the product has been installed. Damages that occur during installation are not considered defects and are not subject to return or refund.
  • We DO NOT accept partial returns.

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Mosaicsandtile.com sells certain products that are natural and cannot guarantee their uniformity. Please note that the actual products may be slightly different from what you see online because of various reasons including the settings of your computer screen or probably our camera! Therefore, we suggest you buy a sample before buying the product in bulk.

REFUNDS

We will thoroughly inspect the product after we have received it and notify you that we have received your returned product. Also, we will immediately notify you on the status of your refund after inspecting the item. If your returned product is approved, we will immediately initiate a refund to your credit card or your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies and your payment method.

STORE CREDIT :

You can always change your mind about the product or samples and might want to either change or have it cancelled. Our warehouse team spends time to cut your samples, pack them for you and get it ready for it to be shipped.  We will issue store credit for all cancellations after 24 hrs.

  • Any orders cancelled after 24 hrs will be issued a store credit.
  • Handling fee, Pick up fee will not be refunded for order cancellations. We all respect time and money spent to prepare the order. Be in pulling the product, packing material, labor time. This is a small fee to offset that cost for all cancellations.
  • Cancellations of any sample requests will be issued a store credit.
  • After the shipment has left the warehouse there are no cancellations. However if the products are returned by you the refund would be issued by store credit.

SHIPPING

Under our policy, you will be responsible for paying for your own shipping costs for returning your purchased product. SHIPPING COSTS ARE NON-REFUNDABLE. Please note that if you receive a refund, the cost of return shipping will be deducted from your refund.

 

CONTACT US

If you have any questions on how to return your item to us, please feel free to contact us.

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